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Update Log: ClioConnect Fleet Management Software

Software Update 3/3/2025 - Version 2.4.0 

Dashboard Updates:

  • Mass Assignments:
    • A new settings menu has been added for organization administrators. This allows admins to assign multiple carts to the same department, cart type, peripherals, and/or custom fields all at once. This greatly speeds up the time to set up carts as well as change carts’ assignments.
    • If the carts selected all share a certain assignment, that field will be automatically populated. For example, if 2 carts are selected and share the same department but have different cart types, the department will be automatically filled out and the cart type will need to be assigned.
    • The changes made on this page have no saved history. To aid with tracking the allocation of resources, a user can export all their organization’s carts’ assignments into a downloadable CSV. This CSV will be named according to the date it was downloaded. We recommend doing this before reallocating carts.
  • Column Sorting:
    • The utilization, fleet and upcoming expirations tables now are sortable by each column. Simply click on the column you want to sort by. The tables support two different sorts: ascending and descending. Ascending is represented by a upward arrow. Descending is represented by a downward arrow.

Software Update 1/29/2025 - Version 2.3.1

  • Minor bug fixes.

Software Update 1/27/2025 - Version 2.3.0

Dashboard Updates:

  • A unit conversion tool was added to the calculator tab. It allows users to choose from a list of pre-determined unit conversions and enter a value to be converted. A button allows users to switch the direction of conversion. For example, a conversion is listed as pounds to kilograms. After hitting the button, the conversion becomes kilograms to pounds.

Software Update 1/22/25 - Version 2.2.1

Dashboard Changes:

  • Minor bug fixes

Software Update 1/15/2024 - Version 2.2.0

Cart Changes:

  • A cart’s department and name are now displayed in the bottom left corner of the cart’s menu. The cart’s name is displayed by default. To view the department, click the name and the cart switches to displaying the cart’s department. If not assigned to a department, “No Department” will be displayed.  
  • The cart’s department is displayed under the provisioning status in the cart’s settings.
  • The screensaver showing a moving Altus logo was removed. This allows users to always see the cart’s battery state when a cart is idle.

Dashboard Changes:

  • Departments can now be deleted by admins. When attempting to delete a department, a pop-up appears saying:  “This action will permanently delete this department from the system. All carts currently assigned to this department will no longer be associated with any department. If you do not want the carts to be left unassigned, you will need to manually assign a new department to them. This change cannot be undone. Do you wish to proceed?” The user needs to type in the department name to confirm that the deletion is desired still.
  • Similar deletion check messages were updated for cart types, custom fields, and peripherals & accessories to provide users with more detail about the ramifications of each deletion.

Software Update 12/16/2024 - Version 2.1.0

Dashboard Changes:

ClioConnect Email Support:
ClioConnect now sends email notifications for the following features:

Utilization Summaries:
On the 1st of each month, users will receive an email detailing the utilization summary for their organization over the previous month. This includes information about the number of carts in each utilization category. Users can opt out of these emails by changing their preferences in the "Team Members" page within the organization details page or the user preferences page, depending on their permissions. Admins can also edit the list of email recipients, including individuals who are not ClioConnect users, via the "Team Members" page.

Alert Notifications:
When a new alert is detected, users will be notified via email with details about the alert and the affected cart.

  • If the cart has an active CC FML2-5 license, the email goes directly to Altus.
  • If the cart has an active CC SWL1-1 or CC SWL1-5 license, the email goes to organization admins and members.
  • If no license is active, no email will be sent.
    Users can update their email preferences in the "Team Members" or user preferences pages based on their permissions.

New Dashboard Information:
Below the utilization chart on the dashboard, new cards now display:

  • Average Time to Resolution: Shows the average time it takes for tickets to be resolved.
  • Fleet Age: Displays the average age of the fleet from the date of shipment.
  • Upcoming License/Warranty Expirations: This card shows the number of carts with expiring licenses or warranties within the next 6 months, along with the percentage of carts affected.
    Clicking on the "Upcoming License/Warranty Expirations" card opens a page with a detailed, easy-to-read table listing specific carts and the expiring components (licenses, warranties, etc.), including their purchase and expiration dates.

Organization-wide Licenses:
Cards on the organization details page will display the status of licenses (Additional Users, ServiceNow), showing if they are active, not purchased, or expired. The "Upcoming License/Warranty Expirations" card on this page is clickable, linking to the upcoming expirations page.

Fleet Tab Filters and Cards:
The Fleet tab now includes filters for cart types, departments, and buildings. It also has new cards that display:

  • Total number of carts in the fleet.
  • Average age of carts.
  • Upcoming License/Warranty Expirations (clickable, linking to the upcoming expirations page).

Software Update 10/24/2024 - Version 2.0.3

  • Minor bug fixes.

Software Update 10/15/2024 - Version 2.0.2

  •  PEAP Network configuration allows users to set up a PEAP (Protected Extensible Authentication Protocol) Enterprise Network.
  • ‘Clear Filters’ button was added to the dashboard to make it easier for users to return to the original state of the dashboard.

Software Update 10/5/2024 - Version 2.0.1

  • Minor feature updates and bug fixes.



Software Update 10/1/2024 - Version 2.0.0 

Cart Updates: 

  • Carts have 2 new screens: a calculator and a stopwatch.
  • The calculator screen allows users to perform multiplication, division, addition, subtraction, percentage conversions, and switch a number’s sign.
  • The stopwatch allows users to start, pause, resume, and restart the counting clock. 

Dashboard Updates:

  • Proactive Alerts have been added and allow users to see alerts reported from the cart’s controller and battery. They are viewable on the dashboard page on the right side as well as their own tab entitled ‘Alerts.’ Note that if no active alerts exist, no alerts overlay is displayed on the dashboard page. Proactive alerts allow for tickets to be directly tied to them and will be removed from the dashboard once the linked ticket has been closed. If reopened, it will reappear to the user. 
    • The proactive alerts check for the following controller errors: Input frequency out of range, output watt overload, output VA overload, battery overcharged, charger failed, inverter or output relay failure, EEPROM failure and smart battery overtemperature. 
    • The proactive alerts also check for the following battery errors: a battery state of health below 80 and a battery voltage level below 11.
  • Utilization determination is now reliant on battery percent, plugged in status, and output capacity percentage. A cart is considered utilized if it is not plugged in and the output capacity is greater than 6%. It is also considered utilized if the cart is plugged in but not at 100% while the output capacity is greater than 6%. If the cart is plugged in and at 100% charged or the output capacity is less than or equal to 6%, it is considered unutilized. If not connected to the internet, the cart is not considered utilized or unutilized during that time frame and does not affect the utilization decision.
  • A new utilization category called ‘Consistently Parked’ was added. A cart is consistently parked when it is plugged in and at 100% charged for most of the current time filter and has no reports where it was considered utilized. This allows users to see which carts have not been used on the move and determine if this is intentional or if a cart is being forgotten about.
  • Licensing information is now viewable in each cart’s details. A user can see what licenses are active for the cart, when they expire, and what each license means.
  • The amount of active additional CC users can be found in Settings under Organization Details. This shows the total amount of additional users as well as when the next expiration date.
  • The warranty information detailing the types of warranties, expiration dates, and amount of time until expiration date can be found in each cart and will be activated with this release.
  • Users can now see what each warranty includes in the cart’s details page.

Software Update 9/5/2024 - Version 1.4.1

  • Minor bug fixes.

 

Software Update 8/26/2024 - Version 1.4.0 

  • Dashboard Update: "Cart Types" now allow personalized utilization settings. Users can adjust utilization thresholds by editing or creating a new "Cart Type" in Cart Settings.
  • Performance Improvements: Implemented caching to speed up data processing, ensuring quick information delivery regardless of fleet size.

Software Update 7/15/24 - Version 1.3.0

  • Dashboard: Once a service ticket is closed, a textbox becomes available in the edit ticket pop-up allowing a user to optionally provide details about the remediation of the service ticket.
  • Dashboard: Closed service tickets now display the duration of a ticket by showing the number of days, hours, and minutes. This is the amount of time between when the ticket was created and when it was closed. For older tickets that precede this update, the duration is based on from the time it was open to the time it was last updated.

Software Update 6/27/24 - Version 1.2.0

  • Cart: When a cart is marked as unusable in the dashboard, a ‘Cart Awaiting Service’ Screen appears on the cart until the ticket is closed. This is only updated when a sync occurs. Attached are images of what this screen looks like.
  • Cart: Cart ID was added to more Sentry Reports, one of the software team’s debugging tools
  • Dashboard: Average Daily Use bug has been addressed and solved.
  • Dashboard: Utilization Chart and Rolling Utilization graphs are now on separate tabs.