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Altus Care

Product Protection & Service Plans | Support Portal

Have confidence in choosing Altus.

Durability and reliability are core attributes of Altus products. We understand the demanding environment of healthcare facilities and design our products to last. Our comprehensive product protection and service plans provide you with options to further protect your investment.

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Altus Standard Warranty

Altus is the manufacturer of world-class products and we're confident in their rock-solid construction. This is why we stand behind our standard 5-year limited warranty. For full details on our standard warranty and please click the link below.

Download Standard Warranty

Altus Care Product Protection & Service Plan Options

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Extend: Expedited service response times, 5 year extended warranty on all parts.

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Extend & Protect: Includes 5 year extended warranty on all parts and labor, technicians on-site within 72 hours.

See All Protection & Service Plans
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Integrate: Product unpacking, staging, and on-site packaging removal, with additional technology integration.

Altus Care Support Portal

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Submit a service request - we’ll reach out to you within 2 business hours (EST)! You’ll then be assigned a ticket and updated along the way.

Submit Support Request
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Available 24/7 online database for FAQs, troubleshooting, and installation guides.

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Rest assured your inquiries will be handled by an experienced and knowledgeable team member.

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Less than 0.5% of our carts have required service fixes

We build carts that last much longer than the average 5-year lifecycle of other workstations. We provide customers with the best return on their investment, and that starts with building a quality product. Altus’ mobile and wall-mounted workstations are engineered with solid yet lightweight cast aluminum and steel. Our work surfaces have sturdy non-porous surfaces that are able to withstand even the harshest chemicals.

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Our carts were put through thousands of hours of testing

For Altus, “ok dependability” wasn’t good enough. We put our workstations through vigorous testing in order to meet and exceed the current industry standards. Check out our detailed whitepaper that shares the findings from just a few of the different durability experiments conducted by Altus engineers.

Download Whitepaper
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So dependable many of our carts consistently last 10+ years!

Used day in and day out, workstations need to be able to keep up with clinicians without failing, so they can keep their focus on the safety of their patients. Market-wide, clinical workstations should have an average lifespan of 3-5 years. For Altus, the average isn't good enough. Many of our customers are refreshing their Altus fleet after 10+ years!

Just a Few of our Happy Customers

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