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Extended Warranty & Service Program

Have confidence in choosing Altus.

Durability and reliability are core attributes of Altus products. We understand the demanding environment of healthcare facilities and design our products to last. Our comprehensive extended warranties and services provide you with options to further protect your investment.

Altus Standard Warranty

Altus is the manufacturer of world-class products and we're confident in their rock-solid construction. This is why we stand behind our standard 5-year limited warranty. For full details on our standard warranty and please click the link below.

Download Standard Warranty

AltusCare Service Portal


Available 24/7 online database for FAQ, trouble shooting and installation guides.


Submit a service request - we’ll reach out to you within two business hours! You’ll then be assigned a ticket and updated on the progress along the way.


Online message boards for clinicians to converse on tips, feature requests, peer support and more.


Less than 0.5% of our carts have required service fixes

We build carts that last much longer than the average 5-year lifecycle of other workstations. We provide customers with the best return on their investment, and that starts with building a quality product. Altus’ mobile and wall-mounted workstations are engineered with solid yet lightweight cast aluminum and steel. Our work surfaces have sturdy non-porous surfaces that are able to withstand even the harshest chemicals.

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Our carts were put through thousands of hours of testing

For Altus, “ok dependability” wasn’t good enough. We put our workstations through vigorous testing in order to meet and exceed the current industry standards. Check out our detailed whitepaper that shares the findings from just a few of the different durability experiments conducted by Altus engineers.

Download Whitepaper
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So dependable many of our carts consistently last 10+ years!

Used day in and day out, workstations need to be able to keep up with clinicians without failing, so they can keep their focus on the safety of their patients. Market-wide, clinical workstations should have an average lifespan of 3-5 years. For Altus, the average isn't good enough. Many of our customers are refreshing their Altus fleet after 10+ years!

Benefits of our Extended Warranty & Service Programs

Service Repair 1

On-site Support within 72 hours, with even quicker service available - reach out to us!

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Flexibility to choose which warranty and service programs fit your needs

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Have access to our extensive AltusCare service portal

Just a Few of our Happy Customers

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Need to report an issue? Submit your request here.

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