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Hospital Strategies to Improve HCAHPS Scores in 2019

By Team Altus | Published Jul 17, 2019

Health systems continue to look at how they can improve patient scores measured through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The 32-question survey focuses mostly on the patient’s experience of care.

High scores have never been so important as score transparency has expanded. Great scores are critical as they are tied to reimbursement and patient traffic.

Action items when making an HCAHPS improvement strategy

  1. Rework your communication strategy
  2. Take a closer look at specific components of the survey
  3. Health check your privacy and regulatory compliance
  4. Consult with an Altus technology expert

The main component for success in the above three action items is leveraging technology, specifically electronic medical records. Patient satisfaction, safety, and outcomes have the potential to improve if you follow the four steps below:

1. Rework your communication strategy

Communication between the caregiver and patient represents about 25% of the survey. Technology streamlines communication between the patient and the caregiver.

Mobile workstations allow clinicians to be directly Infront of the patient during tasks such as documentation and medication administration. EMR point of care documentation redirects clinician focus from burdensome paperwork back to the patient.

Swivel monitors can also support the triangle of care. Clinicians can easily show the screen to the patient when explaining conditions and treatments.

2. Take a closer look at specific components of the survey

Build a culture of improvement. Periodically, go through the HCAHPS survey and focus on questions you'd like your hospital to improve on.

3. Health check your privacy and regulatory compliance

Ensure any IT vendors you work with have a good reputation when implementing solutions that are fully HIPAA-compliant. This includes the destruction of paper patient files, former hardware, archives not just as the implementation but checked periodically.

Technology workstations eliminate the need for paper patient files. Altus supports RFID technology that allows clinicians to easily access secure areas or equipment.

4. Consult with an Altus technology expert

Consider us your expert on implementing technology EMR workstations in your healthcare facility. We know how crucial a good HCHAPS score is and it's our goal to create solutions to get you there!

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