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Hospital Strategies to Improve HCAHPS Scores in 2022

By Team Altus
Published Oct 05, 2020 | Updated Feb 16, 2022

Better Your HCAHPS Scores

Health systems continue to look at improving patient scores measured through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The 32-question survey focuses mainly on the patient's experience of care.

High scores have never been so crucial as score transparency has expanded. Moreover, excellent scores are critical as they are tied to reimbursement and patient traffic.

Action items when making an HCAHPS improvement strategy

  1. Rework your communication strategy
  2. Take a closer look at specific components of the survey
  3. Health check your privacy and regulatory compliance
  4. Consult with an Altus technology expert

The main component for success in the above three action items is leveraging technology, specifically electronic medical records. Patient satisfaction, safety, and outcomes have the potential to improve if you follow the four steps below:

1. Rework your communication strategy

Communication between the caregiver and patient represents about 25% of the survey. Technology streamlines communication between the patient and the caregiver.

Mobile workstations allow clinicians to be directly in front of the patient during documentation and medication administration tasks. EMR point of care documentation redirects clinician focus from burdensome paperwork to the patient.

Swivel monitors can also support the triangle of care. Clinicians can easily show the screen to the patient when explaining conditions and treatments.

2. Take a closer look at specific components of the survey

Build a culture of improvement. Periodically, go through the HCAHPS survey and focus on questions you'd like your hospital to improve.

3. Health check your privacy and regulatory compliance

Ensure any IT vendors you work with have a good reputation when implementing fully HIPAA-compliant solutions. This includes the destruction of paper patient files, former hardware, archives not just as the implementation but checked periodically.

Technology workstations eliminate the need for paper patient files. Altus supports RFID technology that allows clinicians to access secure areas or equipment quickly.

4. Consult with an Altus technology expert

Consider us your expert on implementing technology EMR workstations in your healthcare facility. We know how crucial a good HCHAPS score is, and it's our goal to create solutions to get you there!

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